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Services · Maintenance and 24/7 response

Planned maintenance
and a 24/7 line.

Planned preventative maintenance to SFG20 for plant and fabric, statutory servicing for fire and security systems, and one number answered at every hour. Delivered by AMPM Building Services and Gemini AMPM Ltd on 0330 043 0080.

Most of what goes wrong in a building is predictable: a pump past its service life, an emergency light nobody tested, a gutter nobody cleared. Planned maintenance catches those before they become a call-out; reactive cover deals with the rest. The group runs both, as hard services only: mechanical, electrical, public health and building fabric from AMPM Building Services, and fire detection, suppression, security and passive fire from Gemini AMPM Ltd.

A contract starts with a survey that builds the asset register, whether or not one exists. Each asset is mapped to its SFG20 task schedule, statutory tasks are locked in, and the output is a visit calendar for the year. Engineers record readings, test results and defects against each asset and leave a digital job record you can hand to an insurer or the regulator. Monthly reporting shows what is open and which assets are failing early, so capital replacement can be planned rather than forced.

Both companies run Uptick, so the fire alarm, the air handling unit and the roof can sit in one register with one report format, and a client who wants building services and life safety under one group relationship can have both with one point of contact.

Reactive cover

How a reactive call is handled.

  1. 01

    Answered by a person

    0330 043 0080 is answered 24 hours a day, 365 days a year, by someone who can make a decision. The first question is what has failed and whether anyone is at risk.

  2. 02

    Triaged, then dispatched

    Each contract carries agreed response priorities. Loss of power, water, heating or cooling in an occupied building, an active leak, a fire alarm fault or a fabric failure that lets weather in goes to the top of the list.

  3. 03

    Make safe first

    The attending engineer isolates, contains and makes the situation safe before anything else, then restores service where it can be done there and then.

  4. 04

    Permanent repair and report

    If the first visit is a temporary fix, the permanent repair is programmed and priced. Every call-out closes with a report: what failed, why, what was done and what should happen next.

By sector

Statutory servicing and planned maintenance around clinical occupancy, with the records an estates team needs for inspection.

Landlord plant, common areas, roofs and car parks across a portfolio, one register per building and one contact for the estate.

Term-time and holiday-aware programming, statutory compliance servicing and lifecycle reporting for capital planning.

Repeatable planned maintenance across many sites with the same specification, and a reactive line that understands lost trading.

Fire alarm, evacuation alert, smoke extract and landlord electrical servicing in occupied blocks, evidenced for the safety case.

Questions
What response times do you offer?

Response and rectification priorities are agreed per contract, because a data hall and a retail unit do not need the same thing. What is fixed for everyone is the front end: the line is answered by a person at any hour, every call is triaged the same way and every attendance ends with a report.

Can you take on a building with no asset register or maintenance history?

Yes, and it is common. The contract starts with a survey that builds the register and records the condition of each asset; the SFG20 schedule and the first year's calendar follow from it. Earlier records are folded in where they exist.

Is this soft FM as well?

No. This is hard services: building services, fabric, fire and security. Cleaning, catering, security guarding and grounds maintenance are not part of it. Single-contact facilities management with soft services through a partner network is planned under AMPM Facilities, which is in formation and not yet trading.

Who maintains the fire alarm on the same contract?

Gemini AMPM Ltd, under its NSI Gold and BAFE registrations for fire detection and alarm maintenance, with evacuation alert, suppression, security and passive fire on the same footing. The two companies coordinate under one group relationship with one point of contact.

Need this on your building?

Call 0330 043 0080, day or night, or book a site survey. The work is delivered by AMPM Building Services and, for fire and security systems, Gemini AMPM Ltd.

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